ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr continue reading » Life is change, but oh the evolving we’ve been doing this year! And the member experience is no exception.On this week’s episode of Banking on Experience, CRMNEXT’s James Gilbert is joined by Britney Bailey of EXCEL Federal Credit Union to discuss just how the member experience has changed and how she anticipates it will continue to change.What’s covered?Britney’s expert opinion on what she sees as some of the missing links for building good customer and member experiences.
The Trump administration has unveiled new restrictions for U.S. travel to Cuba, including banning group tours and cruise ship stops to the island nation.Under the newly announced changes, meant to tighten the economic pressure on the Cuban government, the United States will no longer permit visits to Cuba via passenger and recreational vessels, including cruise ships and yachts, and private and corporate aircraft.“Veiled tourism has served to line the pockets of the Cuban military, the very same people supporting Nicolas Maduro in Venezuela and repressing the Cuban people on the island,” according to a statement from the U.S. Department of State.Additionally, the Department of the Treasury’s Office of Foreign Assets Control (OFAC) is amending non-family travel to Cuba regulations to remove the authorization for group people-to-people educational travel.The OFAC amended the Cuban Assets Control Regulations (CACR) on June 4 to further implement the President’s foreign policy on Cuba.These changes complement the ones to the Department of Commerce’s Bureau of Industry and Security (BIS) Export Administration Regulations (EAR). These were announced on April 17, 2019, and include restrictions on non-family travel to Cuba.While Norwegian Cruise Line said it is “closely monitoring these recent developments and any resulting impact to cruise travel to Cuba,” Royal Caribbean Cruises already canceled two port calls to Cuba for June 5 and June 6 sailings. The company added that further impacts to the cruise itineraries would be evaluated.
Russian gas producer Novatek has signed Memorandums of Understanding (MoUs) with Indian natural gas companies H-Energy Global and Petronet LNG for the sale of Russian LNG in India.The MoU with H-Energy outlines a cooperation on long-term deliveries of LNG to India in addition to joint investment in future LNG terminals of H-Energy and LNG projects of Novatek.The two sides will also evaluate the establishment of a joint venture to market LNG and natural gas from Novatek’s portfolio to end-customers in India, Bangladesh and other markets.The second MoU, signed with Petronet LNG, will allow Novatek to offer LNG as motor fuel in India.“India is one of the largest and fastest growing LNG markets, and will be one of the main sources of future growth in global demand for natural gas,” Leonid Mikhelson, Novatek’s Chairman of the Management Board, noted.“H-Energy is excited to partner with Novatek in Arctic LNG 2, to participate in and bring supplies to the downstream customers in India and Bangladesh through its terminals in Jaigarh, Kakinada, Haldia and its two pipelines Jaigarh to Mangalore and Kannai Chatta to Shrirampur,” Darshan Hiranandani, CEO of H-Energy, said.Both agreements were signed under the auspices of the Eastern Economic Forum in Vladivostok, Russia, and coincided with the visit of Indian Prime Minister Narendra Modi to Russia for summit talks with Russian President Vladimir Putin.During our visit, President Putin showed me cutting edge technologies at the shipyard. My visit opens up new pathways of cooperation in this important field.— Narendra Modi (@narendramodi) September 4, 2019
They’re off and running for Inter-Secondary Schools Sports Association (ISSA/GraceKennedy Boys and Girls’ Athletic Championships 2016. Calabar High will retain the Boys’ Champs title by a 50-60 point margin, while Edwin Allen High will also repeat as Girls Champs winners by an 80-90 point margin. The more difficult call to make will be who will win the stellar Class One boys’ 100-metre event? All things considered, the race should be fast and the winner will be one of Jhevaughn Matherson of Kingston College (KC), Nigel Ellis of St Elizabeth Technical High School (STETHS) and the St Jago High’s rocket man, Raheem Chambers. This race is Ellis to win. His body of work, but more specifically his 10.20 clocking while running all alone at Western Championships, has quite rightly earned him the favourite’s tag. His blistering top-end speed and aggression over the final 40 metres should render Ellis unbeatable at this level, providing he executes well. Chambers will have to beat them with his strength out of the blocks and hold his form and momentum through to the tape. Due to the minuscule margin for error in this quality field, the St Jago man will have to run a perfect race to win. But Chambers did show signs of returning to his 10.27 best, with a comfortable 10.32 clocking at the recent Carifta Trials. Matherson will be the X-factor in this race. He reminded all and sundry how special an athlete he is with that 10.25 run while easing up and gazing all around the stadium, also at the Carifta Trials. Outside of the sheer class and quality of the Class Three 100m record holder, the dynamics of Matherson wearing the purple of KC cannot be overstated. When it comes to Champs, that energy generated by the constant bellowing of purple support coming from the stands, has discombobulated many opposing athletes over many years. The big question is this: How will Nigel Ellis cope with the ‘purple pressure’ come that final on Friday evening? There is also the burden of expectation on Ellis, not just of winning his first major race at Champs, but also to become the first STETHS athlete to win the prestigious Class One 100-metre event. If Ellis passes those mental tests he will win. He is naturally fastest in the field and with that stunning anchor leg in the mile relay at the Gibson/McCook Relays, he showed that he is not just fast, but also supremely strong. Having listened to him in a couple of interviews, I get the impression that he is quite level-headed, with a near nonchalant dynamic to his easy going, relaxed personality, qualities he will need to cope with those crucial race pressure moments. As is the tradition of this particular event, it will be worth going miles to see. The hope is for a legal headwind of about 1.6 to 1.8 metres per second, which would serve up the necessary conditions for an assault on the 10.12 Champs record by the Anguillan citizen Zharnel Hughes, who competed at Champs for KC. It is quite befitting our legacy in world sprinting that a Jamaican schoolboy retains that record and that honour. All things remaining equal, I predict Ellis to win from Matherson from, Chambers, with the hope being that mother nature will oblige with the necessary conditions for a schoolboy sprinter to dip under 10.10 for the first time in our glorious Champs history.
The three-time holders will play AC Milan who battled past Lazio 5-4 on penalties in the Stadio Olympico after their semi-final remained goalless after extra time.Nikola Kalinic almost scored the winner after 117 minutes but sent the ball over the bar when alone in front of goal, sending the game to penalties.AC Milan could thank the saves of teenage goalkeeper Gianluigi Donnarumma for a spot in the final in Rome on May 9 with centre-back Alessio Romagnoli scoring the winning penalty.“It was a night of suffering. This is a very young team, we must get them back to being the team that made the fans dream,” said Milan coach Gennaro Gattuso.The win extends Gattuso’s unbeaten streak with AC Milan to 13 games, with six straight wins.But the former AC Milan midfielder insisted there was too much talk about him and how he has turned around the team.“I’m not a tactical guru. I’m just a lucky guy.”Five-time winners Milan last won the Cup in 2003, with their last final in 2016.Earlier Juventus took on Atalanta, whose Serie A game Sunday was snowed off, with light snowfall still in the Allianz Stadium.“Compliments to the lads for what they did tonight and are doing this season,” said coach Massimiliano Allegri.– ‘Not an obsession’ –It will be a record 18th final for Juventus with Allegri’s side bidding for a 13th Cup in total.“We will play in a historical stadium, but it must not become an obsession,” continued the Juventus coach of their bid for a record fourth Cup crown.“In the first half we had difficulty closing them down, after the break Douglas Costa started playing in a centre-forward role and that broke the game open.”Higuain missed out as he recovers from a sprained ankle.Atalanta had come out firing with Alejandro Gomez sending over the bar with Gianluigi Buffon tested as he latched on to Josip Ilicic’s deflected cross pushing over the top.Gomez thought he had scored the equaliser for Atalanta after the break with Buffon off the line, lobbing the Juventus captain, only for the ball to bounce off the outside off the post.The breakthrough came when Juventus were awarded a penalty when Matuidi went down under pressure from defender Gianluca Mancini, with Pjanic slotting in to the fury of Atalanta coach Gian Piero Gasperini.“That penalty was non-existent,” blasted Gasperini as his side missed out on their bid for just a second Cup title after 1963.AC Milan and Lazio battled for 220 minutes in total between the San Siro and the Stadio Olympico in a tie between two ambitious sides who have rediscovered their form in Serie A and the Europa League.Lazio threatened early with AC Milan staying in the game thanks to Donnarumma who tipped over a Ciro Immobile shot within the first five minutes and then denied Sergej Milinkovic-Savic with his legs.Lazio goalkeeper Thomas Strakosha also did well to clear off Suso after a quarter-of-an hour, but almost created an own goal by badly clearing Hakan Calhanoglu freekick.Both sides had their chances in the second half with Milinkovic-Savic again missing in the final minute.After their gruelling match both sides face tough weekends in Serie A with Lazio hosting Juventus and AC Milan a derby against city rivals Inter Milan.0Shares0000(Visited 1 times, 1 visits today) 0Shares0000Let’s talk: Juventus midfielder Kwadwo Asamoah jokes with goalkeeper Gianluigi Buffon on Wednesday © AFP / MARCO BERTORELLOTURIN, Italy, Mar 1 – Holders Juventus booked their ticket to the Italian Cup final for the fourth year in a row to set up a meeting with AC Milan after a 1-0 win over Atalanta in a semi-final second leg tie played in the snow in Turin on Wednesday.The first leg ended 1-0 in Bergamo thanks to an early Gonzalo Higuain goal, and Juventus also won the second when Miralem Pjanic slotted in a 75th-minute penalty awarded after Blaise Matuidi was fouled in the box.