Previous Article Next Article A scheme designed to recognise and reward the efforts of volunteer staff hashelped increase morale, motivation and communication at a Manchester hospice. St Ann’s is the UK’s largest hospice, employing 320 paid staff and more than700 volunteers to care for people with terminal illnesses. The volunteers provide about 20,000 hours each year, worth around £5.6m, butwere often demoralised and only tended to stay in service for a short time.However, a new initiative to give volunteers more recognition has led toenquiries from hospices across Europe and a place on the shortlist at theCharity Awards. Support services manger Julie Foley said the scheme has increasedvolunteers’ awareness of hospice issues, improved morale and made managersbetter appreciate volunteers’ role. “The volunteers feel more valued and are better informed about staffroles and the organisation – vital to their work with patients andvisitors,” she said. The hospice set up an annual awards ceremony to reward long-servingvolunteers and introduced regular focus groups to discuss and improve the role.St Ann’s also organised a series of informal events, which improvedcommunication and brought staff closer together. “It’s working really well as a way of recognising the volunteers’efforts. The volunteers are now seen as a greater part of the organisation andit has helped retain them longer and attract more people,” added Foley. Comments are closed. Awards initiative boosts volunteersOn 10 Sep 2002 in Personnel Today Related posts:No related photos.